COBRO FLAMES — TERMS & CONDITIONS

Effective Date: 25th Spetember, 2026
Campaign Period: 25.09.2026 to 25.10.2026
Organiser: COBRO
Website: www.cobro.store
Contact: support@cobro.store

By purchasing an eligible COBRO product or participating in FLAMES, the participant confirms that they have read, understood and accepted these Terms.

1. Eligibility

Participation is open only to individuals aged 18 years or above at the time of purchase.
Participation is currently available only to residents of India with a valid Indian delivery address, phone number and email address.
COBRO may request reasonable proof of age, identity, purchase or eligibility before allowing participation, introducing a match or issuing a reward.
Employees, contractors and persons directly involved in administering the campaign may be excluded from promotional rewards.
Any participant providing false, incomplete, misleading or duplicate information may be disqualified.

2. Product Purchase and FLAMES Participation

The participant is purchasing a COBRO merchandise tee. The tee is the primary purchased product.
FLAMES is an additional promotional and social-matching experience offered with eligible purchases. No separate amount is charged exclusively for receiving a match.
The product retains its stated value regardless of whether a match is found, contacted, accepted or continued.
Purchasing a tee does not guarantee a match, conversation, friendship, date, relationship, compatibility or any particular outcome.
Participation in FLAMES is voluntary. A customer may purchase and retain the tee without communicating with any proposed match.
FLAMES is not a matrimonial, dating, counselling, verification or background-checking service.

3. Destiny Codes and Matching

Each eligible purchase may receive a unique Destiny Code or participation number.
A matching Destiny Code may be assigned to another eligible participant based on the campaign’s announced matching preferences and available participant pool.
COBRO does not guarantee that:
- a corresponding participant will purchase or activate the matching code;
- a match will be available within any fixed period;
- the proposed match will respond or consent to communication;
- the information supplied by another participant is accurate; or
- the participants will be compatible.
There is no guaranteed matching timeframe. A match may take days, weeks or longer, and in some cases may never become available.
Matching may depend on availability, queue position, gender preference, age eligibility, location, participation status and other information voluntarily supplied by participants.
COBRO may modify, pause, reassign or withdraw a match where reasonably necessary because of incorrect information, withdrawal of consent, safety concerns, suspected misuse, technical errors or campaign administration.
A Destiny Code is a campaign identifier only. It has no cash value, cannot be sold or transferred and does not establish any legal or personal relationship.

4. Gender and Matching Information

COBRO may collect a participant’s gender, preferred match gender, age confirmation, city and other limited matching preferences.
This information is used only to administer FLAMES, identify a potentially suitable match, communicate campaign updates, prevent misuse and maintain participant safety.
Matching depends on the preferences selected by participants and the availability of eligible participants. COBRO cannot guarantee representation, availability or a match for every gender or preference.
Participants must provide information that is accurate and must not impersonate another person.
Gender or preference information will not be publicly displayed unless the participant separately and expressly consents.

5. Consent and Contact Details

COBRO will not share a participant’s phone number, email address, social-media account or other direct contact details with a proposed match without the participant’s consent.
Before direct details are exchanged, both participants must separately consent to the introduction.
Consent may be withdrawn at any time before information is shared.
A participant may decline a match without giving a reason and without affecting ownership of the purchased tee.
Once participants voluntarily exchange information or move their conversation to another platform, COBRO cannot control, monitor or retrieve that communication.
Participants should avoid sharing financial information, passwords, OTPs, private images, home addresses or other sensitive information with a match.

6. Participant Safety and Conduct

Every participant has the right to decline, block or report a proposed match.
Harassment, threats, stalking, hate speech, sexual misconduct, impersonation, fraud, coercion, spam and requests for money are strictly prohibited.
Participants must respect consent and immediately stop contacting another participant when requested.
COBRO may suspend or permanently remove any participant where misconduct, fraud, safety concerns or violation of these Terms is suspected.
COBRO does not conduct criminal, employment, financial or identity background checks unless expressly stated.
Participants are responsible for exercising personal judgment before communicating with or meeting another participant.
Any in-person meeting is arranged independently by the participants. Participants are advised to meet in a public place, inform a trusted person and arrange their own transport.
Immediate threats or criminal conduct should be reported directly to the appropriate authorities.

7. Promotional Reward Schedule

Subject to these Terms, qualifying participants may receive:

the giveaways explicitly mentioned & available in public domain.

Where one position falls into more than one category, only the highest applicable reward will be issued. Rewards are not cumulative.

For example, the 500th qualifying participant receives a reward only—not the 10th, 100th and 250th rewards in addition.

7A. Giveaway Reward Conditions

Promotional rewards are available only to qualifying participants whose orders satisfy all eligibility, payment and campaign requirements.
A participant must complete the qualifying purchase successfully before being considered for a promotional reward.
A reward position is determined by COBRO’s official campaign record and cannot be reserved, pre-booked or purchased separately.
If a qualifying participant is later found to be ineligible, the corresponding reward position may be reviewed and reassigned in accordance with these Terms.
Rewards cannot be exchanged for a different reward, increased in value, converted into store credit or transferred to another person unless COBRO expressly permits this.
Where a reward cannot legally or practically be delivered in the announced form, COBRO may provide an equivalent alternative of substantially similar value, subject to applicable law.
A participant does not need to make any additional payment, purchase or transaction to claim a reward.
Reward announcements made through unofficial pages, messages or accounts should not be treated as genuine. Participants should rely only on COBRO’s official communication channels.
COBRO will maintain reasonable records of qualifying participants and reward allocations for campaign administration, verification and dispute resolution.
Participation in the giveaway does not create any entitlement to future giveaways, promotions or rewards after the campaign period ends.

8. Determining the Qualifying Participant Number

Participant numbers will be assigned according to COBRO’s official sequential campaign record, not necessarily the visible Shopify order number.
Only successfully paid, eligible and verified orders are counted.
Failed, abandoned, fraudulent, duplicate, test, cancelled, refunded, chargeback or otherwise ineligible orders will not qualify and may be removed from the sequence.
The time recorded by COBRO’s payment/order system will determine sequence where multiple purchases occur close together.
Screenshots, cart numbers, payment initiation times or customer-side timestamps do not establish a participant’s position.
COBRO’s official campaign record will be used to resolve genuine administrative discrepancies, subject to applicable law.
Participants must not split, automate or manipulate orders to influence the reward sequence.
COBRO may withhold a reward while eligibility, payment or suspected fraud is being reviewed.

9. Reward Verification and Payment

Potential recipients will be contacted using the details submitted with their order.
A recipient may be required to provide proof of age, identity, payment and matching bank/UPI details.
The name on the verification document should reasonably correspond with the purchaser or authorised recipient.
The recipient must respond within [7] days of COBRO’s notification. Failure to respond may result in forfeiture, subject to applicable law.
Rewards are non-transferable and will be paid only through a payment method approved by COBRO.
Any tax, reporting obligation or charge legally applicable to a reward will be handled in accordance with Indian law. COBRO may deduct tax at source where legally required.
Rewards will ordinarily be processed within [30] business days after successful verification.
No processing fee should be paid to claim a legitimate COBRO reward. Any request impersonating COBRO and demanding such payment should be reported immediately.

10. Orders, Shipping, Returns and Refunds

Product prices, shipping charges and estimated delivery timelines will be displayed at checkout.
Delivery timelines are estimates and may be affected by manufacturing, courier, address, weather or other circumstances outside COBRO’s reasonable control.
Orders may not be cancelled, returned or exchanged merely because a participant did not receive a reward, did not receive a match or did not like a proposed match.
Any no-cancellation, no-return or no-exchange policy remains subject to mandatory consumer rights, including rights relating to defective, damaged, incorrect or materially misrepresented products.
If an order is cancelled, refunded, reversed or charged back, its associated FLAMES participation and reward eligibility may be withdrawn.
Product size, colour and care information should be reviewed before ordering.

11. Personal Data and Privacy

COBRO may process names, contact information, delivery details, order information, age confirmation, gender, preferences, Destiny Codes, consent records and safety reports.
Data will be used for order fulfilment, campaign administration, matching, consent management, customer support, fraud prevention, safety and compliance with legal obligations.
COBRO will collect only information reasonably necessary for these purposes.
Personal information will not be sold to a proposed match or disclosed for unrelated purposes without consent, except where required by law.
Access to matching information will be limited to authorised personnel and service providers who require it for campaign administration.
Information will be retained only for as long as reasonably necessary for the stated purposes, dispute resolution, fraud prevention and legal compliance.
Participants may request access, correction, withdrawal of consent or deletion where permitted by applicable law by contacting support@cobro.store.
Withdrawal of necessary processing consent may make continued FLAMES participation impossible but will not by itself affect ownership of a product already purchased.
COBRO’s separate Privacy Policy forms part of these Terms.

12. Publicity

A recipient’s name, photograph, video, social-media handle, testimonial or reward announcement will be published only with appropriate consent.
Declining publicity will not, by itself, invalidate an otherwise legitimate reward.
Participants must not falsely claim to have won, fabricate campaign results or misuse COBRO’s trademarks and content.

13. Fraud and Disqualification

COBRO may reject or disqualify participation involving:

fake identities or age information;
duplicate or manipulated accounts;
automated purchasing or payment manipulation;
collusion intended to control participant numbers;
unauthorised use of another person’s payment method;
chargebacks made after receiving a reward;
false reward claims;
abuse, harassment or threats; or
any breach of these Terms.

Where fraud is reasonably suspected, COBRO may withhold benefits, preserve relevant records and refer the matter to payment providers or lawful authorities.

14. Campaign Changes or Suspension

COBRO may modify, pause, extend or discontinue the campaign where reasonably necessary because of fraud, technical failure, legal requirements, safety concerns, force majeure or circumstances beyond its control.
COBRO will not retrospectively reduce a validly earned and verified reward merely for convenience.
Material changes will be communicated through the website or official COBRO channels.
If an error affects the announced reward sequence, COBRO will take reasonable steps to investigate and apply a fair correction consistent with applicable law.

15. Limitation of Responsibility

COBRO administers the product promotion and facilitates consent-based introductions; it does not control participants’ statements, intentions or conduct.
To the extent permitted by law, COBRO is not responsible for personal incompatibility, non-response, rejection, voluntarily arranged meetings or conduct occurring outside COBRO-controlled channels.
Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
Participants remain responsible for their own communications, decisions and personal safety.

16. No Affiliation

Unless expressly stated, this campaign is not sponsored, endorsed, administered by or associated with Instagram, Meta, Shopify, WhatsApp, any payment provider or any reward brand.

17. Governing Law and Disputes

These Terms are governed by the laws of India.
The parties should first attempt to resolve disputes through written communication in good faith.
Subject to applicable consumer-protection law and any legally mandatory jurisdiction, courts at Delhi will have jurisdiction.
Nothing in these Terms prevents a consumer from using any remedy or forum available under applicable law.

18. Acceptance

By placing an eligible order or voluntarily activating FLAMES participation, the participant confirms that:

they are at least 18 years old;
the information supplied is accurate;
they understand that matching and relationships are not guaranteed;
they understand that contact details require mutual consent before sharing;
they accept the promotional reward rules; and
they agree to follow these Terms, the Privacy Policy and the applicable store policies.